Specialized in the design and development of instructor-led call center sales training curricula, including quick studies, participant guides, facilitator guides, manuals, style guides, workbooks, leadership playbooks, midterm, and final assessments, and presentations.
Supported DIRECTV’s sales training department as curriculum development consultant. Defined instructional learning outcomes and partnered with communications across 6 lines of businesses.
Reviewed, revised and updated 6 Quick Studies; 5 Participant Guides; 2 Leader Guides; 1 Workbook; 1 Midterm; 1 Final; and 1 Leadership Playbook. Developed 3 style guides with screenshots.
Redesigned 2 modules of the New Hire Sales training curricula using a thematically-based delivery framework.
Designed 7 new templates: quick studies, participant guides, facilitator guides, workbooks, leadership playbooks, midterm and final assessments.
Authored one Quick Study on Sales Integrity; co-authored 2 other Quick Studies on Real Call Components and Quality Line Items.
Translated English to Spanish
Translated 2 participant guides and 3 module handouts from English to Spanish for the spring and the fall season offers.
Adopted Adobe In-Design
Increased usage of Adobe InDesign tool for full adoption of all training curriculum design for a 5 person team.
Partnered with leadership to ensure enterprise brand was communicated across all sales training curricula.
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I’ll offer direction for your project once we’ve outlined your objectives, and you’ll ultimately decide on the best, most sensible vision for your project.
Web Design/ Instructional Design/
I’ll deliver the best result for your project by utilizing the most appropriate tools and methods required.
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